Refund policy

Thank you for shopping with Golden Card House. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be in its original condition.
  • Be unused and undamaged.
  • Include all original packaging, accessories, and documentation, if applicable.
  • Be returned with proof of purchase or the original order information.

Items that have been damaged, altered, or used after delivery may not qualify for a return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged after delivery due to misuse or improper handling.
  • Items that are missing original packaging or components.
  • Clearance or final-sale items, where clearly identified at the time of purchase.
  • Any product specifically identified as non-returnable on its product page.

3. How to Request a Return

To request a return, please contact Golden Card House before sending an item back.

Phone: +1 817-799-7522
Address: 850 Northlake Dr, Coppell, TX 75019

Please provide:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photos of the item, if the item arrived damaged or defective

Do not send an item back without first contacting us for return instructions.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

We may request photographs or other information to help us verify the issue.

If the issue is confirmed, Golden Card House may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

6. Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or an item arriving damaged or defective, Golden Card House will review the situation and may cover the applicable return shipping costs.

7. Exchanges

If you would like to exchange an eligible item, please contact us first.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow the return procedure described above.

9. Refund Delays

If you have not received your approved refund after the normal processing period, please first check with your bank or payment provider.

If the refund still has not appeared, contact us at +1 817-799-7522 so we can assist you.

10. Contact Us

For questions regarding returns or refunds, please contact:

Golden Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522

By placing an order with Golden Card House, customers acknowledge that they have reviewed and accepted this Return & Refund Policy.

This policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.