FAQ
1. How long does it take to process my order?
Orders are generally processed within 0–1 business days after payment has been successfully confirmed.
2. How long does shipping take?
Our estimated shipping time is 3–7 business days.
The total estimated delivery time is approximately 3–8 business days, including order processing.
3. Will I receive tracking information?
Yes. When tracking is available for your order, tracking information may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives your package.
4. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may need to follow our return procedure.
5. What is your return policy?
We accept eligible returns within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Returned items generally need to be unused, undamaged, and in their original condition and packaging.
6. How do I request a refund?
Contact us with your order number and details about your request.
Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method.
7. What if my order arrives damaged?
Please contact us as soon as possible after receiving a damaged package.
We may request photographs of the package and product so we can review the issue and determine the appropriate resolution.
8. What if I receive the wrong item?
If you receive an incorrect item, contact us as soon as possible with your order number and details of the issue.
We will review the situation and provide the appropriate resolution.
9. What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit and debit cards and other payment methods supported by our payment providers.
10. Is my payment information secure?
Payments are processed through secure third-party payment providers. Golden Card House does not normally store complete credit or debit card numbers on its own systems.
11. Can I change my shipping address after ordering?
Contact us as soon as possible if you notice an incorrect shipping address.
We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
12. What happens if my package is delayed?
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, transportation issues, or other circumstances outside our control.
If your package appears significantly delayed, please contact us so we can assist.
13. What happens if my package is returned to the sender?
If a package is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts, please contact us.
Additional shipping costs may apply if the package needs to be shipped again.
14. Do you ship internationally?
Shipping availability depends on the destinations supported at checkout. Available shipping options and costs will be displayed during checkout.
15. How can I contact Golden Card House?
You can contact us using the information below:
Golden Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
We're happy to help with questions about products, orders, payments, shipping, returns, and refunds.
16. Where can I find your store policies?
You can review our:
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Shipping Policy
- Payment Policy
- Legal Notice
These policies provide additional information about shopping with Golden Card House.